Cancellations & Refunds

Last updated: 10 September 2026

1. Standard appointment policy

You may cancel or rearrange a standard appointment by emailing gimmeclubcare@gmail.com. If you give at least 24 hours’ notice, we will refund the £10 deposit or transfer it to a new agreed appointment.

2. Late cancellation and no-show

With less than 24 hours’ notice, or if you do not attend or make the clubs available, we may retain some or all of the £10 deposit where this is permitted by law and reasonably reflects costs, lost appointment time or work already committed. We will not impose a disproportionate charge.

3. Statutory 14-day cancellation period

If you book online, by phone or away from our business premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason. To cancel, send a clear statement by email or use the model form below.

If you expressly ask us to begin within the 14-day period and then cancel after work has started, we may charge a proportionate amount for the service supplied up to cancellation. If the service has been fully performed following your express request and acknowledgement, the cancellation right may no longer apply. These rules take priority over the standard 24-hour policy where applicable.

4. Grips, parts and special orders

Unused standard goods bought at a distance may carry statutory cancellation rights. A cancellation right may not apply to goods made to your specifications or clearly personalised. Once a grip or component has been fitted at your request, its condition and any service already supplied will be considered when determining the available remedy. Faulty, misdescribed or unsuitable goods remain covered by statutory rights.

5. Work already started

Tell us as soon as possible if you want work stopped. You remain responsible for authorised work already completed and for parts that cannot reasonably be cancelled or returned, subject always to your statutory rights.

6. Faulty goods or services

If a supplied item is faulty, not as described or unfit for purpose, or a service has not been carried out with reasonable care and skill, contact us promptly. Depending on the circumstances and your legal rights, the remedy may be repeat performance, repair, replacement, a price reduction or refund.

7. Refund method and timing

Approved refunds are made to the original payment method. We will process refunds without undue delay and, where the statutory cancellation rules apply, within the legally required period. Your bank or payment provider may take additional time to display the funds.

8. Model cancellation form

You may copy and email the following wording:

To: Dylan Gracey trading as Gimme ClubCare, 9 Bentley Avenue, ST5 9DF — gimmeclubcare@gmail.com

I give notice that I cancel my contract for the following service/goods: [describe booking].

Booked on: [date]. Booking number: [number]. Customer name: [name]. Customer address: [address]. Date: [date].

9. Contact

Email gimmeclubcare@gmail.com and include your booking number wherever possible.