Terms & Conditions
Last updated: 10 September 2026
1. Who we are
Gimme ClubCare is operated by Dylan Gracey trading as Gimme ClubCare, a sole trader in England. Postal address: 9 Bentley Avenue, ST5 9DF. Email: gimmeclubcare@gmail.com.
2. These terms
These terms apply when a consumer books golf-club cleaning, regripping, inspection, repair, collection, return or mobile services from us. Nothing in these terms limits rights that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
3. Services and quotes
We will provide services with reasonable care and skill. Cleaning and regripping prices shown online apply to the selections made at booking. Repairs and unusual restoration work may require inspection and a separate quote. We will seek approval before carrying out materially different or additional chargeable work.
4. Bookings and contract formation
Your online submission is an offer to book. A contract is formed when we accept the booking and the required deposit is successfully paid. We may contact you if a slot, part or service is unavailable and will offer an alternative or refund any amount paid.
5. Prices, deposit and balance
Prices are in pounds sterling and include any taxes that apply at the time of purchase. A £10 booking deposit is taken through Stripe and credited against the final service total. Any remaining balance is due when the work is completed, unless agreed otherwise. Travel or collection charges are shown before checkout where applicable.
6. Cancellation rights
Our Cancellations & Refunds Policy forms part of these terms. Consumers booking online normally have a statutory 14-day cancellation period. If you ask us to begin a service during that period, you expressly request early performance and may have to pay a proportionate amount for work supplied before cancellation. If the service is fully performed during that period after your express request and acknowledgement, the statutory cancellation right may end.
7. Appointment changes and missed appointments
Please give at least 24 hours’ notice to cancel or rearrange. If you cancel at least 24 hours before the appointment, the £10 deposit will be refunded to the original payment method or may be transferred to a new agreed appointment. With less than 24 hours’ notice, or for a missed appointment, the £10 deposit is non-refundable, except where the law requires otherwise. This does not override statutory cancellation or refund rights.
8. Customer-supplied grips and parts
You are responsible for ensuring customer-supplied parts are genuine, suitable and the correct specification. We may refuse to fit an unsafe, damaged, counterfeit or incompatible part. We are not responsible for defects inherent in customer-supplied parts, but remain responsible for damage caused by our failure to use reasonable care and skill.
9. Club condition and outcomes
Please disclose known cracks, prior repairs or unusual damage. Existing wear, corrosion, weakened shafts, loose components, paint loss and hidden defects may affect results or become apparent during careful work. Cosmetic restoration cannot always return a club to an “as new” condition. We will contact you before proceeding where an unexpected issue materially changes the work or price.
10. Collection, return and mobile visits
These services depend on postcode coverage, safe access and appointment availability. You must provide accurate contact and access information and ensure the clubs are available at the agreed time. We will take reasonable care of clubs while they are in our possession.
11. Timescales
Timescales are estimates unless expressly agreed as binding. Parts availability, hidden defects or approval of additional work may cause reasonable delay. We will tell you about material delays as soon as reasonably possible.
12. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.
13. Complaints
Please email gimmeclubcare@gmail.com with your booking number and details. We will investigate and aim to offer an appropriate remedy where the service or supplied goods do not meet legal requirements.
14. Governing law
These terms are governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in the courts applicable to where they live.