Terms & Conditions
Last updated: 10 September 2026
1. Who we are
Gimme ClubCare is operated by Dylan Gracey trading as Gimme ClubCare, a sole trader in England. Postal address: 9 Bentley Avenue, ST5 9DF. Email: gimmeclubcare@gmail.com.
2. These terms
These terms apply when a consumer books golf-club cleaning, regripping, inspection, repair, collection, return or mobile services from us. Nothing in these terms limits rights that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
3. Services and quotes
We will provide services with reasonable care and skill. Cleaning and regripping prices shown online apply to the selections made at booking. Repairs and unusual restoration work may require inspection and a separate quote. We will seek approval before carrying out materially different or additional chargeable work.
4. Bookings and contract formation
Your online submission is an offer to book. For fixed-price cleaning and regripping services, a contract is formed when we accept the booking and the required booking payment is successfully made. Repair quote requests do not create a fixed-price service contract until the work and price are agreed. We may contact you if a slot, part or service is unavailable and will offer an alternative or refund any amount paid.
5. Prices, booking payment and balance
Prices are in pounds sterling and include any taxes that apply at the time of purchase. For a booking with a total price above £10, a £10 booking deposit is taken through Stripe and credited against the final service total. If the total booking price is £10 or less, the full booking total is taken at checkout instead, so we will never take a booking payment greater than the value of the booked service. Any remaining balance is due when the work is completed, unless agreed otherwise. Travel or collection charges are included in the booking total shown before checkout where applicable.
6. Cancellation rights
Our Cancellations & Refunds Policy forms part of these terms. Consumers booking online normally have a statutory 14-day cancellation period. If you ask us to begin a service during that period, you expressly request early performance and may have to pay a proportionate amount for work supplied before cancellation. If the service is fully performed during that period after your express request and acknowledgement, the statutory cancellation right may end.
7. Appointment changes and missed appointments
Please give at least 24 hours’ notice to cancel or rearrange. If you cancel at least 24 hours before the appointment, the amount paid at booking will normally be refunded to the original payment method or may be transferred to a new agreed appointment. With less than 24 hours’ notice, or for a missed appointment, the booking payment is normally non-refundable, except where the law requires otherwise. This does not override statutory cancellation or refund rights.
8. Customer-supplied grips and parts
If you supply your own grips or other parts, you are responsible for ensuring they are genuine, suitable for the relevant clubs, the correct size and specification, and in a condition suitable for fitting. Gimme ClubCare is not responsible for defects, manufacturing faults, incorrect sizing or specification, incompatibility, counterfeit products, or problems inherent in customer-supplied grips or parts. We may refuse to fit any item we reasonably believe is damaged, unsafe, unsuitable or incompatible. This does not affect your statutory rights, and Gimme ClubCare remains responsible for any loss or damage caused by our failure to provide the fitting service with reasonable care and skill.
9. Club condition and outcomes
Please disclose known cracks, prior repairs or unusual damage. Existing wear, corrosion, weakened shafts, loose components, paint loss and hidden defects may affect results or become apparent during careful work. Cosmetic restoration cannot always return a club to an “as new” condition. We will contact you before proceeding where an unexpected issue materially changes the work or price.
10. Collection, return and mobile visits
These services depend on postcode coverage, safe access and appointment availability. You must provide accurate contact and access information and ensure the clubs are available at the agreed time. We will take reasonable care of clubs while they are in our possession.
11. Timescales
Timescales are estimates unless expressly agreed as binding. Parts availability, hidden defects or approval of additional work may cause reasonable delay. We will tell you about material delays as soon as reasonably possible.
12. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.
13. Complaints
Please email gimmeclubcare@gmail.com with your booking number and details. We will investigate and aim to offer an appropriate remedy where the service or supplied goods do not meet legal requirements.
14. Governing law
These terms are governed by the law of England and Wales. Consumers retain any mandatory right to bring proceedings in the courts applicable to where they live.